Yes, FMR Gold provides tracking information for your order, allowing you to monitor its progress until it reaches your doorstep. Your tracking number and order status can be viewed from your account page.
An agreement for FMRGOLD to sell precious metals and other merchandise to You is made when You place, and we accept Your order. Your accepted order price is calculated and locked-in at checkout. The description of precious metals, merchandise, price, and applicable tax are agreed on between You and FMRGOLD when an order is placed, and we have issued a sales order confirmation. You are responsible for the charges for handling, packaging, freight, and insurance of Your order as reflected in the order summary provided upon checkout. If You default in any payment policy of this agreement, we may cancel Your order and You may be bound by provisions of the Market Loss Policy. Only a FMRGOLD service department representative is authorized to approve cancelation of an order and issue a final cancellation number for any order. Please contact a service department representative during normal business hours by phone (713) 360-7588 or by email at Service@FMRGOLD.com. FMRGOLD reserves the right to charge a restocking fee of $50 or 10% of the total order price (whichever is greater) plus any market loss per the Market Loss Policy on all cancelled or refunded orders. Any market gain on cancellations or returns will remain the property of FMRGOLD. Approved cancellations and refunds may be issued as a FMRGOLD Site(s) Credit, redeemable for future purchases in lieu of a cash refund at the sole discretion of FMRGOLD.
All bullion products(bullion products derive value strictly from their precious metal content) are non cancellable/non returnable and will incur both a cancellation fee and a market loss differential if cancelled. See our terms and conditions or call 1-800-895-8603 if you have additional questions regarding our policies.
Orders under $1,000 will be shipped via USPS fully insured and will require a signature if over $500. Larger orders will be shipped via Fedex 2nd Day fully insured with a signature required upon delivery.
Orders in excess of $10,000 that are paid using cash or cash equivalent(money order, cashiers check, travelers checks, cash) or any other suspicious activity. See our AML(Anti Money Laundering) policy for more information on reporting.
Absolutely! FMR Gold sources its products directly from trusted mints and refineries, ensuring the authenticity of all precious metals offered. All of the products available at FMRGold.com are genuine precious metals products. We do not offer any coins, bars or rounds that are “plated” or “replica” coins. All of our products are stamped with their respective purity.
Yes, FMR Gold offers secure storage options for customers who prefer to keep their precious metals in a safe and insured facility. We have facilities in several states across the United States as well as select countries. Call to speak with a representative about our Bullion Depository Services/IRA Eligible Products.